Unfortunately, today I am in one of those stories. Last week, I checked one of my saved searches ("Nelson Cruz," to be exact) and saw that new items had been listed. A few 2012 Topps Triple Threads cards were listed by the same seller - a base card, a green parallel and an orange parallel - all for $1 a piece. The description said that the seller would combine shipping, so for $6.50, I bit. I added all three of the cards to my cart and went to checkout. In the past, I've simply paid for the shipping up front and the seller has issued a refund for the combined shipping. So, after paying, I sent a message to the seller. I said:
"I purchased three cards, just want to make sure the shipping gets combined."
Sunday night rolls around, I notice that the cards are marked shipped and I have heard nothing from the seller. So I shoot him another message, a little frustrated this time:
The response was my first red flag. What follows is our conversation chain.
Seller: "FIRST THINGS FIRST YOU PAID FOR THE CARDS BEFORE I COULD SEND YOU A INVOICE. THAT MEANS YOU ALLREADY PAID YOUR CARDS ARE IN THE MAIL. LET ME KNOW WHEN YOU RECIEVE THE CARDS LET ME KNOW IF THATS OK. THANKS HUEYTIX"
(All caps and bad spelling - clearly I'm being yelled at)
Me: "You didn't say don't pay for the cards first in the description, and I've had no trouble from other sellers with this issue. It's a simple paypal refund. Don't worry about it, I'll pay for it. But this is the last time I purchase anything from you. Thanks for getting back to me."
Me: "And for the record, I emailed you the same time I purchased the items. So clearly, I tried contacting you before the cards were sent."
Seller: "I SENT YOU CASH FOR YOUR REFUND AND A NOTE LET ME KNOW IF THAT IS OK WHEN YOU RECIEVE.THANKS JOHN"
Fast forward to today.
I check my mail and see that I've received the package of cards. Here's what I find when I open it:
First off, don't call me Jud. we aren't friends and you aren't family - don't act like we're buddies. Second, which Cruz card is missing???
Oh just the orange parallel, numbered to 125, the one I wanted most. FML. And what the hell is this?
Six bucks, cash. Really? How are selling stuff on eBay without a simple understanding of PayPal and its refund technology???
Needless to say, I'm pretty livid right now. This post is part venting and part asking for help. I have yet to leave feedback. He did give me a refund for more than just the price of the card and the associated shipping cost. However, he failed to communicate any of this to me from the get-go. I would rather have received a full refund.
So here's my plea for help: what do I do, in terms of feedback? He did give me a refund, but the communication is poor and misleading. I don't want to leave negative feedback and then have him post negative feedback about me in retribution (while I've done nothing wrong, I feel like this person is very vengeful and would tarnish my 100% rating as payback). What the hell do I do?
So, whatever you do, NEVER, and I mean NEVER, buy cards from hueytix on eBay.
I'd chalk this up as a lesson learned. I never pay until I have an invoice showing combined shipping. The reason is I don't want to expect the refund and I fear exactly what happened to you. You should be able to leave negative feedback but that will most likely get you one in return. I'd let it go without feedback of any kind unless he gives you one first. Warning others about him is your best play. Just my opinion.ReplyDelete
I agree with PATP. Just let it go and stay away from him in the future.Delete
On a side note, people who don't embrace technology really bother me. Yes, hueytix, I'm looking at you.
Well, JUD ;)ReplyDelete
Here's a possible solution, leave positive feedback, but make some sort of mention of your dissatisfaction in your additional message. Something like,
"Seller made mistake, refunded me after much hassle."
Or if you're looking to be less forthcoming,
I'm with PATP above. Don't leave any feedback unless he gives you any first.ReplyDelete
I'll just agree with the majority here. Leave no feedback, just let it go and move on. And I too always just wait for an invoice with combined shipping. Or just shoot a message over asking for an invoice with combined shipping before I pay.ReplyDelete
I will usually wait for an invoice or request an invoice from the seller if I want combined shipping. I would let it go. The feeling of vindication you get from exposing him as a troglodyte isn't worth the increase in blood pressure or the negative karma you'll incur in the process.ReplyDelete